If you don't see your question answered here, contact us at help@sciencegateways.org. 

Also check out our Quick Start Guide for using QiqoChat.

Check out our general list of FAQs, too.

About the conference platform

• How is this online conference going to work? What technology will I need to use or install? 

• The entire conference is operated through a web-based event system called QiqoChat (pronounced “KEE-koh-chat”). Inside QiqoChat are the meeting spaces, which include features like document and media sharing, chat, and the ability to move from “room” to “room.” Each “room” has an associated, password-protected Zoom meeting, so you should have the Zoom app installed if you don’t already.
  
  The online schedule is managed at https://gateways2020.sched.com. Creating a Sched account is optional and for your convenience. You can mark your session choices in Sched, and it will email you each day with your choices. Note that selecting a tutorial in Sched does not guarantee a spot. Some tutorials have a capacity limit, so they must be selected when you register for the conference.

• I still don't understand how to find a session that I want to attend! 

• 1. Go to https://gateways2020.qiqochat.com.
  
  2. Click on the schedule link for that day (e.g., Monday Conference Sessions), then click the orange "Join Now."
  
  3. Locate your session in the left sidebar buttons (e.g., Plenary, Concurrent A, Learning Lab 1, or "Coffee Shop") and click it.
  
  4. Click the orange "Join Zoom for __" at the top left to join the Zoom meeting associated with your current session. Note that the content on the right includes a "Shared Notes" document and additional information about the session.
  
  The Poster Showcase is the same structure but is listed as a separate "event" on the https://gateways2020.qiqochat.com homepage. The sponsors and posters are listed at the left, and an index of all posters and list of sponsors are in the resources on the right.
  
  If you are presenting at a Concurrent Session, you can read additional details about how the session will run.

Creating an account for QiqoChat

• How do I create my account for the conference?

• Go to https://gateways2020.qiqochat.com/. Use the same email you used to register for the conference. After you click the link in the confirmation email, you can join the conference. Be sure to stop by the Welcome/Help Desk to check in first (allow 30 before your first session, just in case.) When you are ready to attend a conference session, go to https://gateways2020.qiqochat.com/ and click the title of the session you wish to join. At the presentation time, click the “Join Zoom” link in the upper left corner..

• Do I have to make a QiqoChat account? 

• Yes, because your account is like a name badge. We encourage you to make your Username the same as your real name. Plus, fill out your profile so that other participants can learn about you. Another bonus is that you can list what you have to offer and how you’d like help, which will help others find you.

Troubleshooting

• I didn't receive a confirmation email after I created my account. How do I confirm?

• QiqoChat confirmation emails are blocked by some email systems, but you should also check your Spam/Junk folder. We've modified the system so that you should still be able to log in. Give it a try, and if it doesn't work, email help@sciencegateways.org. We'll follow up as fast as we can.

• I can't login! I can't connect to Zoom! What do I do?

• First of all, if you can get Zoom to work but not QiqoChat, come to the Welcome/Help Desk directly through Zoom using this Zoom link and we'll help you with your problem.
  
  If you can't even get Zoom on your computer to work, phone us! The best bet is to phone Zoom. Enter Meeting ID 858 1833 1992 and Passcode 6384. You'll pop into the Help Desk room, and we can help you from there.
  
  If it is earlier than the start of the Welcome/Help Desk hours (12 noon Eastern Time), you can phone +1-734-224-2031. This is a Google Voice number that calls several staff members (so try not to call earlier than 11am Eastern Time/8am Pacific Time!).

• My browser keeps asking me to download the Zoom software, but I have it already installed. How do I connect?

• We feel your pain! We're not sure why, but you can just click cancel, and it should proceed normally. We've found that if you have your Zoom app already running, it is less likely to keep asking, but some browsers like Firefox won't give up.