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Community Manager – NCSA

Community Manager – NCSA

National Center for Supercomputing Applications

Job Summary
The Community Manager will engage with open-source software contributors and communities, provide public relations and community outreach efforts, develop project documentation, and act as liaison between project stakeholders and end users, which will contribute to the funding agencies' satisfaction.

Duties & Responsibilities

Engagement Operations:

  • Co-develop plans for, and support, the targeted outreach, recruitment, and on-boarding campaigns of new users and contributors.
  • Act as liaison between the project and its stakeholders, including users, contributors, and potential/actual funders. Serve as a point of contact with project stakeholders via web/email/GitHub/social media.
  • Through appropriate workflows, ensure user queries are tracked and answered professionally and efficiently.
  • Work with project teams to define and maintain a governance charter.
  • Work with the community to identify and pursue funding opportunities.
  • Develop, collect, maintain, review and present community-related metrics.

Communication and Events:

  • Organize virtual and/or in-person meetings among stakeholders in partnership with project teams.
  • Coordinate project presentations at external events.
  • Monitor and use project social media and create and distribute project newsletters.


  • Support documentation development, which may include tutorials, software documentation, and other materials. Review and evaluate existing materials for quality and effectiveness and collaborate with project partners on improvements.
  • In collaboration with other staff, identify, codify, and provide guidance on best practices for community management, for reference by other projects which the incumbent may not be currently assigned to.


Minimum Requirements

  • Bachelor's degree.
  • A total of one (1) year (12 months) of experience in community management and/or event planning/organization.

Preferred Qualifications

  • Familiarity/previous experience working with open-source software communities.
  • Experience in software development and/or product management.
  • Experience in social media and public relations.

Knowledge, Skills and Abilities

  • Ability to organize, prioritize, and track elements of a complex project (as a project roadmap).
  • Ability to talk to a variety of potential users and developers, understand their stated and unstated needs, translate them into project terms, and record them in project tools.
  • Ability to recruit and organize people, build alignment, and encourage actions.
  • Ability to carry out tasks and to encourage others to do so as well


Appointment Information
This is a 100% full-time Civil Service 5002 - Program Coordinator position, appointed on a 12-month basis. The expected start date is as soon as possible after 3/1/2023. Salary is commensurate with experience.

For more information on Civil Service classifications, please visit the SUCSS web site at

Application Procedures & Deadline Information
Applications must be received by 6:00 pm (CST) on March 1, 2023. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through will not be considered. For further information about this specific position, please contact Jana Lenz at"> For questions regarding the application process, please contact 217-333-2137.