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Technical Documentation Specialist - NCSA

Technical Documentation Specialist - NCSA

National Center for Supercomputing Applications


Job Summary

Creates and maintains user documentation for NCSA's research computing and data resources; develops and maintains specifications and organizational structures for documentation; works with subject matter experts to gather and write documentation content; updates documentation to reflect changes in resource functionality and user needs; develop standards for accessibility and consistency; and ensures that documentation meets those high standards. Contributes to various learning materials such as online courses and training videos, proposals, and general information related to the Research Consulting Directorate. Responsible for maintaining the documentation within NCSA's online documentation platforms, such as Confluence and ReadtheDocs.


Duties & Responsibilities


  • Working with NCSA subject-matter experts, conceptualizes, writes, edits, and produces documentation to communicate complex information to diverse audiences to facilitate the use of NCSA resources.
  • Manages edits and writing of documentation and related information by organizing content, coordinating and refining contributions of subject-matter experts, integrating new content, and reviewing materials to ensure consistency and currency.
  • Participates in relevant meetings to keep abreast of new resource capabilities and changes requiring documentation updates or additions.
  • Develops documentation and writing standards to serve as a resource for NCSA staff who produce documentation and other written materials.
  • Advise staff on implementing documentation and writing standards.
  • Creates and maintains a style guide to ensure consistency of NCSA documentation.
  • Publishes documentation on NCSA’s online documentation platforms, such as Confluence and ReadtheDocs.
  • Manages the use of NCSA’s online documentation platforms and works with content contributors to train them on how to use the platform.
  • Establishes and directs a documentation review workflow and incorporates suggested modifications into published versions as appropriate.
  • Reviews and edits a wide variety of written materials and communications produced by the Research Consulting Directorate for grammatical and overall quality.

Project and Task Delivery

  • Manages projects at the organizational, divisional, or team level and drives deliverables and results by designated deadlines.
  • Completes individual projects and tasks assigned to them on time with quality.
  • Actively seeks out and delivers solutions to unresolved problems.
  • Works with and leads cross-functional teams.
  • Contributes to Research Facilitation Services Groups’ long-term strategic planning.


  • Works with NCSA subject-matter experts and training developers to create and edit instructional content to facilitate using NCSA’s resources.
  • Assists in creating training materials using various delivery mechanisms such as online videos and presentation slides.
  • Other Duties as Assigned


Minimum Qualifications

  • Bachelor's degree in technical communication, technical writing, media, marketing, business administration, public relations, or related field.
  • Two (2) years of experience in writing technical documentation.
  • Demonstrated experience developing technical documentation such as system user guides and how-to-instructions.
  • Experience using online documentation versioning tools.

Preferred Qualifications

  • Experience using Jira, GitHub, Markdown and RestructuredText (RST) markup languages, ReadtheDocs, and/or Confluence.


Knowledge, Skills and Abilities

  • Strong interviewing skills to elicit documentation requirements and content from technical specialists and others.
  • Ability to communicate technical concepts clearly and succinctly in language that is appropriate for varied audiences.
  • Strong interpersonal skills and ability to manage group dynamics.
  • Highly organized, able to work independently, and have great attention to detail.
  • Familiarity with common user tasks within a Unix or Unix-like operating system; to carry out tasks and documented instructions in a Unix or Unix-like environment.
  • Familiarity with computing technology, terminology, and user-level operation, as well as a demonstrated ability to acquire and apply new skills sufficient to complete assigned tasks.
  • Excellent oral and written communication skills and a thorough knowledge of the English language.


Appointment Information

This is a 100% full-time Civil Service 5002 - Program Coordinator position, appointed on a 12-month basis. The expected start date is as soon as possible after 5/1/2023. Salary is commensurate with experience.

For more information on Civil Service classifications, please visit the SUCSS web site at


Application Procedures & Deadline Information

Applications must be received by 6:00 pm (CST) on May 8, 2023. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Jana Lenz at"> For questions regarding the application process, please contact 217-333-2137.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing">